Specialist: Applications Technical Support:ICTD19008R

Closing Date : 2026-06-04
Department : Information Communications & Technology Department (2024)
Location
City of Ekurhuleni
Remuneration
R 625,992 to R 858,768 - Basic salary per annum (plus benefits)
Assignment Type
Permanent

Minimum Requirements:

  • National Diploma in ICT or relevant equivalent NQF Level 6 qualification
  • 3 - 5 years' experience in an ICT environment
  • A valid driver's license

Core Responsibilities:

  • Responsible for application (software) support functions, manage and guide the support team and manage third-party technology vendors
  • Ensure the smooth running of application systems within CoE to ensure data integrity and availability at all times
  • Input and advise on strategy to ensure effective implementation and integration of programs, tools and systems
  • Manage internal and external contracts and agreements regarding applications to ensure value for money and compliance to service level standards
  • Report on project plans, procedures, downtime and state of application to keep management informed
  • Research new developments in applications on the internet, reading articles and attend meetings and seminars to be informed on latest developments and inform management on latest developments / trends, and make recommendations
  • Plan application and systems deployment into production environment to ensure best performance of applications and systems
  • Plan system upgrades and inform users on downtime to minimise the effect on users
  • Plan and execute the integration of all systems in CoE to enable Departments to share data and prevent duplication of data in systems
  • Liaise with suppliers of applications and other users, formal and informally and at user groups to inform and be informed
  • Compile disaster recovery plan for all applications and related issues to ensure data integrity
  • Manage and change control procedures as per CAB (Change Advisory Board) policy to ensure that changes are done continuously, correctly and on schedule
  • Perform operational processes to ensure relevant and cost-effective solutions
  • Ensure governance and risk management to identify and manage governance and risk expose liability and to enable the achievement of subject matter standards regarding governance, risk and compliance
  • Perform financial processes to ensure effective financial control and financial compliance
  • Ensure customer service orientation to meet customer expectations

Enquiries: Tel: 0860 54 3000

Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.

Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.