Department : Information Communications & Technology Department (2024)
Location
City of Ekurhuleni
Remuneration
R 260,244 to R 356,928 - Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
ICT related Certificate or relevant equivalent NQF Level 5 qualification
A+ or MCDST would serve as an advantage
1 - 3 years' experience in an ICT environment
Core Responsibilities:
Record, assign and provide first line support of all calls or service requests received in the ICT service desk
Provide accurate information on call status and ensure call closure is to the satisfaction of the end user
Perform all operational process according to relevant policies, processes and regulation of local government to ensure first line support is offered to users and ensure that service desk delivers excellent and consistent level of service to customers
Comply with governance and risk management requirements to ensure that completed work adhere to governance and legislative requirements
Perform customer service orientation to always meet customer expectations
Enquiries: Tel: 0860 54 3000
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
PLEASE ENSURE THAT ALL FIELDS ARE COMPLETED ON THE
ONLINE APPLICATION FORM. THIS INFORMATION WILL THEN BE
AVAILABLE FOR INTEGRATION INTO OUR LONG LIST REPORTS.
PLEASE NOTE: APPLICANTS WHO USE EACH OTHER’S LOG IN
DETAILS WILL BE DISQUALIFIED
In terms of the Talent Acquisition Policy of the City
of Ekurhuleni (CoE), I hereby consent to be subjected
to credential and integrity assessments.
I acknowledge that should the City of Ekurhuleni find
any discrepancies or issues, the City, reserves the
right to withdraw any offer made to me, the applicant.
I acknowledge that any Personal Information supplied to
the CoE is provided voluntarily.
I understand that privacy is important to the
Responsible Parties and the Responsible Parties will
use reasonable efforts in order to ensure that any
Personal Information in their possession or processed
on their behalf is kept confidential, stored in a
secure manner and processed in terms of South African
law.
I confirm that all information, including Personal
Information, supplied to the CoE is accurate and
current and agree to correct and update such
information when necessary.
By submitting any Personal Information to the CoE in
any form I acknowledge that such conduct constitutes an
indefinite unconditional, specific and voluntary
consent to the processing of such Personal Information
in the following manner by the CoE and/or third
parties:
Personal Information may be shared by the CoE
with
Verification Information Suppliers for
verification or
other legitimate purposes;
Personal Information may be stored indefinitely
by
the CoE and/or the Verification Information
Suppliers.
I note that if the CoE has utilised the Personal
Information contrary to the Privacy and Data Protection
Conditions, I shall first resolve any concerns with the
CoE. If I am not satisfied with such process, I have
the right to lodge a complaint with the Information
Regulator.
I acknowledge that I may withdraw any consent provided
in terms of this Agreement and if so Personal
Information will only be processed if permitted under
the Privacy and Data Protection Conditions.
A copy of Personal Information kept by the CoE will be
furnished to me upon request in terms of the provisions
of POPI Act.
I unconditionally agree to indemnify the CoE and/or the
Verification Information Suppliers against any
liability that may result from the processing of
Personal Information. This includes unintentional
disclosures of such Personal Information to - or access
by unauthorized persons, and/or any reliance which may
inadvertently be placed on inaccurate Personal
Information provided to the CoE by myself and/or any
third parties.
I acknowledge that I have read and understand this
agreement and accept the conditions therein.
