Department : Service Delivery Coordination Department (2019)
Location
City of Ekurhuleni
Remuneration
R 893 052.00 to R 1 225 092.00 - Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
Degree in Operations Management or relevant equivalent NQF Level 7 qualification
3 - 5 years' experience within a project management environment
Core Responsibilities:
Oversee, manage and improve service standard adherence through monitoring, reporting and compliance within the infrastructure cluster
Develop tactical delivery plans in advising on and managing service standards in accordance with agreed customer service standards to promote and enhance service delivery
Develop implementation plans and objectives in ensuring the achievement of an acceptable level of municipal services are delivered ensuring compilation and maintenance of a complaints database categorising reported service failures not resolved timeously is available for action and reporting
Develop and deliver on service level agreements in alignment with the Batho Pele principles to ensure continuous improvement of service delivery
Control and manage activities in compliance of related acts, legislation, Council policies and standards to ensure compliance to all relevant acts, legislation, Council policies and related standards
Direct and control the key performance indicators, deliverables and outcomes of direct reports to ensure a healthy working relationship and conducive working environment
Monitor and enforce effective financial control and financial compliance to ensure the implementation of Departmental plans in accordance with budget and procurement plans to improve service delivery
Enquiries: Tel: 0860 54 3000
The successful candidate will be required to sign a performance contract as per Council resolution.
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
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